The Utility Billing department is responsible for billing, maintaining and collecting of over 1,500 water and wastewater accounts. Utility Billing also handles requests to start and stop service, answers customer inquiries concerning their accounts and handles all billing maintenance entries necessary to send accurate and timely bills to our residential customers bimonthly and our commercial customers monthly.

Payments should be made to:

City of Calistoga
1232 Washington St
Calistoga, CA 94515

Payment options:

• Pay in person – cash, check, credit or debit card (second floor)
• Drop off Box - Located in the first floor next to Planning Dept. counter and outside City Hall (check only)
• Pay by mail – check only
  • Please note that if you are mailing a check or if your checking account/bank automatically sends a physical check to pay your bill through Bill Pay it can take 7 to 10 days for it to be received from the USPS. Late-fees are based on when the payment is received, not on the postmark date. Avoid late-fees and ensure that payments are scheduled or mailed early and that all checks are signed and dated correctly. 
• Online Utility Bill Pay – after registering, you can setup One-Time or Automatic Recurring Payments
• Call - You may call the Utility Billing Department and make payment over the phone.

If you have questions regarding your bill, contact the Utility Billing office located on the second floor of City Hall.

Utility Billing
1232 Washington Street
Calistoga, CA 94515

Email: utilitybilling@calistogaca.gov
Phone 707-942-2801
Fax 707-942-2831

Hours of Operation
Monday – Friday 8:00 am to 4:30 pm

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