The Utility Billing Division of the Administrative Services Department provides customer account service to over 1,500 accounts for water and wastewater services provided by the City. The City water and wastewater utility services and rates are established by City Council. The utility bills are mailed every two months for residential customers and monthly for all other accounts.

To apply for water or wastewater services, disconnect service or ask questions about your City utility bill, please contact us at 707-942-2801. A deposit may be required to open an account with the City.

There are several options for paying your City utility bills:

Payment options:

• Pay in person – cash, check, credit or debit card (second floor)
• Drop off Box - Located in the first floor next to Planning Dept. counter and outside City Hall (check only)
• Pay by mail – check only
  • Please note that if you are mailing a check or if your checking account/bank automatically sends a physical check to pay your bill through Bill Pay it can take 7 to 10 days for it to be received from the USPS. Late-fees are based on when the payment is received, not on the postmark date. Avoid late-fees and ensure that payments are scheduled or mailed early and that all checks are signed and dated correctly. 
• Online Utility Bill Pay – after registering, you can setup One-Time or Automatic Recurring Payments
• Call - You may call the Utility Billing Department and make payment over the phone.

For water services, there is a Low Income Rate Adjustment (LIRA) plan. Qualified residents are eligible for a 20 percent reduction in water volume charges. Eligibility for the LIRA program is based on the resident’s eligibility to qualify for the Pacific, Gas, and Electric (PG&E) CARE low-income program.

Utility Billing
City Hall
1232 Washington Street
Calistoga, CA 94515

Email: utilitybilling@calistogaca.gov
Phone 707-942-2801
Fax 707-942-2831

Hours of Operation
Monday – Friday 8:00 am to 4:30 pm

View/Print Shut Off Policy for Nonpayment

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