Important Update: City Hall will be closed for the Thanksgiving Holiday on Thursday, November 22 & Friday, November 23.



The Utility Billing Division of the Administrative Services Department provides customer account service to over 1,500 accounts for water and wastewater services provided by the City. The City water and wastewater utility services and rates are established by City Council. The utility bills are mailed every two months for residential customers and monthly for all other accounts.


To apply for water or wastewater services, disconnect service or ask questions about your City utility bill, please contact us at 707-942-2801. A deposit may be required to open an account with the City.

There are several options for paying your City utility bills:

  • Pay in person at City Hall – cash, check, VISA or MasterCard 
  • Pay by mail – check only
  • Pay by automatic debit from your checking or savings account

If you would like to have the cost of your City utility bills automatically deducted from your checking or savings account, please fill out the auto pay form (PDF) and drop it off or send it to the address listed at the bottom of this page.

For water services, there is a Low Income Rate Adjustment (LIRA) plan. Qualified residents are eligible for a 20 percent reduction in water volume charges. Eligibility for the LIRA program is based on the resident’s eligibility to qualify for the Pacific, Gas, and Electric (PG&E) CARE low-income program.

Utility Billing
City Hall
1232 Washington Street
Calistoga, CA 94515

Phone 707-942-2801
Fax 707-942-2831

Hours of Operation
Monday – Friday 8:00 am to 4:30 pm
Closed for Lunch 12:00 to 12:30


Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Flash Player Windows Media Player Microsoft Silverlight Word Viewer Excel Viewer PowerPoint Viewer